At Aromisti, we are committed to providing you with high-quality, handcrafted eco-home goods. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or missing parts for reasons not due to our error may not be accepted for return.
Non-Returnable Items:
To initiate a return, please follow these steps:
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment within 7-10 business days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@aromisti.com.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at support@aromisti.com and send your item to the address provided by our customer support team.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions: If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a prepaid shipping label for the return.
If you receive a damaged item, please contact us immediately at support@aromisti.com with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at support@aromisti.com with your order number. If your order has already been processed or shipped, it cannot be canceled.
If you have any questions about our Refund and Return Policy, please contact us at support@aromisti.com.
